WEBES

WEBES v5.6 for Windows is now available. 

HP has released Web-Based Enterprise Services (WEBES) V5.6 for both the HP Insight Remote Support Standard and Advanced A.05.30 software via the Remote Support Software Manager. Although this WEBES version introduces new functionality and product support, it is offered to existing customers as an optional upgrade unless the new product coverage is required. This is because it requires to be manually downloaded and installed, regardless of the automation policy configured by the customer.

Note: the Open Service Event Manager (OSEM) migration and the WEBES manual upgrade steps, described below will be required at a date in the near future.

This WEBES release is a major milestone in several ways:

• WEBES V5.6 completes the migration of Open Service Event Manager (OSEM) capabilities to WEBES and is a significant step in the reduction of the complexity of the Insight RS solutions as we simplify to a single analysis engine from now on, plus allows the product coverage in Insight RSS to be synchronized with Insight RSA from a remote monitoring perspective. 
   
• For HP Insight Remote Support Standard (Insight RSS), this release hugely extends the product coverage from remote monitoring for both this release and going forward. This now includes coverage for all HP Enterprise devices, similar to HP Insight Remote Support Advanced (Insight RSA), but with the exception of NonStop, multivendor servers and HP StorageWorks XP storage devices.

• For HP Insight RSA and HP Insight RSS, this WEBES version also replaces the Microsoft SQL Express database with a new embedded PostGRE SQL database that will enable this WEBES release and all future versions to be more scalable and to improve performance. It also removes any confusion if the customer is using their own SQL database with HP Systems Insight Manager and the request to leverage the same database for WEBES, since the new embedded SQL database will be invisible to customers.

Installation

Existing customers will be able to view the availability of WEBES V5.6 through the Remote Support Software Manager (RSSWM). However, regardless of the automation policy configured by the customer, it will not be automatically downloaded and requires a manual download and install, if WEBES V5.6 is required. The manual step to upgrade to WEBES V5.6 is required because the database migration requires System Administration rights that are unavailable as an automated RSSWM software update because of Microsoft Windows security requirements.

For customers with a slow Internet download performance for RSSWM (mainly EMEA and APJ), you may want to consider to upgrade to the new software by downloading and installing the Install Then Manage (ITM) software package from Software Depot available later this week, which updates the software from wherever you have installed the ITM software package using an RSSWM installer (Setup.exe) that comes with the ITM software package.

New customers will automatically install and benefit from this new WEBES release, made available through the Install Then Manage (ITM) depot once it is made available from Software Depot. No specific actions are required.

If you do install this optional WEBES version for Insight RSA, it is highly advisable to complete the OSEM migration at the same time to enable new product support introduced with WEBES V5.6, which will not be available when running both analysis engines in parallel. This is because if WEBES detects OSEM as being installed, it automatically disables all SNMP event detection in WEBES. Some SNMP device coverage is only available in WEBES, since OSEM is no longer being updated with new product support.

Note: some of the product coverage below will only be available for Insight RSA once the OSEM migration has been completed.

• Added Service Media Library web links for BL860/BL870c server in the call details (for customer self repair)
• New monitoring support for end-point devices:
• HP Integrity Essentials Foundation Pack for Linux v2.6 (Red Hat Enterprise Linux only)
• Direct Attach Storage (DAS) on HP-UX 11i v3
• HP ProLiant SL160z and SL170z (SNMP protocol only)
• HP Insight Management WBEM Providers for Windows Servers v2.3.2 ProLiant DL/ML/BL (note: V2.3.2 does not support ProLiant 100 series servers)
• ProLiant 1x0 G6 series requires HP Insight Management WBEM Providers for Windows Servers v2.3.1 (note: 1x0 means Intel based products only); this is a limited release for the following product models only:
• ML150 G6
• DL160 G6
• DL180 G6
• Expected to be released shortly from http://h18013.www1.hp.com/products/servers/management/wbem/providerdownloads.html
• SUSE Linux Enterprise Server 11 operating system on HP ProLiant server (SNMP protocol only)
• VMware ESX3i/4i Server 
• HP StorageWorks x1000 & x3000 Network Storage Systems

WEBES v5.5 Patch 1 for Windows is now available.

This patch release for WEBES V5.5 provides the following enhancements:

• Corrected Data Collection link in the Managed Entities screen in System Event Analyzer (SEA) (HP Insight RSS only)
• Fixed communication failure between WEBES V5.5 and Remote Support Common Components (MC3) (Applicable for both software solutions)

This patch kit can only be installed on systems that already have WEBES V5.5 installed. 

WEBES v5.5 for Windows is now available.  The WEBES v5.5 feature set includes:

• Integration with RSCC data collection in Insight RS
• Support of international character sets in both WEBES and ELMC
• HP Insight Management Agents 8.2.2 support
• ProLiant G6 server launch including
  • ProLiant DL 160, 180 G6
  • ProLiant ML 150 G6
• HP Insight Management WBEM Providers 2.3 support
  • Introducing analysis and remote support for HP Insight Management WBEM Providers 2.3 in addition to providing analysis of SNMP events for ProLiant-based products, WEBES now gives customers an additional option for WBEM events with these providers, currently available for ProLiant servers running Windows operating systems
• EVA 8400 and 6400 product support as well as CommandView EVA 9.x Server Based Mgmt (SBM) support

WEBES v5.1 Patch 2

WEBES v4.4.3 release for Tru64 UNIX:

• Product Modifications:

Alpha

• ES40
• Add workaround to be able to diagnose uncorrectable memory related problems in events where memory configuration info is corrupted by using correctable memory configuration info from previous event.
• DS20/DS20E
• Added CPU # and Array # to FRU Physical Location for CPU and Memory related callouts. Add data bit to CPU and Memory related callouts.
• Update PERR PCI rule for cases where specific PCI slot isolation is unavailable, isolate to PCI bus.
• Added case for detection of Bugcheck while in PAL mode.
• GS80/GS160/GS320
• Power & Environmental rules:
• Fixed escalated problems
• Fixed issues with console datalog dates
• Modified the time display format to be compatible with other displays
• Correctable / Uncorrectable rules:
• Fixed several issues based on field feedback
• ES47/ES80/GS1280
• Enhanced code to check for PCI bus error when a North Port error bit is set
• Check for IO7 in reset mode
• Enhanced Multi-Event analysis to reduce unnecessary callouts
• Fix issue related to the D21 error bit being set
• Enhancement to address issue when the RAID RIMM is reported as failing
• Enhanced EV7 callouts to include PID of referenced EV7
• Fixed several reported problems with the analysis