=========================================================================== readme.txt Web-Based Enterprise Services (WEBES) Version 5.2 for Windows(R) 16 May 2008 =========================================================================== Welcome to WEBES Version 5.2, including ELMC Version 2.1. The information in this readme is organized as follows: - Installation Kits and Updates - About WEBES and WCC - WBEM - SEA - CCAT - WCC - ELMC and Enterprise Support *** Installation Kits and Updates *** Web-Based Enterprise Services (WEBES) is part of Hewlett-Packard's web-based service delivery strategy. WEBES kits and updates can incorporate anything from a major WEBES release down to a minor kit with only rule updates or small functional improvements, and they install without first uninstalling WEBES yourself. Be sure to check the web for the latest WEBES releases. Kits, updates, and documentation for WEBES are available at: http://www.hp.com/services/webes *** About WEBES and WCC *** WEBES is a set of service tools that run on Hewlett-Packard customer systems of various operating systems and hardware platforms. These tools are built upon a common set of services included in WEBES. WEBES acts upon platform-specific data using common services to present results to users in platform-independent ways. The WEBES Common Components (WCC) is the set of core service tool functionality providing a common: - Analysis engine - Information repository - Data interface to the repository - Distributed messaging service for interprocess communication between tool services on heterogeneous platforms - Set of notification mechanisms WEBES integrates the following components and service tools: System Event Analyzer (SEA) Computer Crash Analysis Tool (CCAT) Event Log Monitoring Collector (ELMC), formerly known as WEBES Common Components Proxy (WCCProxy) *** WBEM *** WEBES utilizes industry-leading WBEM technology to communicate with operating system services and other service tools. WBEM allows administrators to use any web browser to manage disparate systems, networks, and applications. The WBEM standard (originally proposed by Compaq, BMC Software Inc., Cisco Systems Inc., Intel(R) Corporation, and Microsoft(R) Corporation) enables the development of tools that reduce the complexity and costs of enterprise management. *** SEA *** SEA is a fault analysis utility designed to provide analysis for single error/fault events, as well as multiple event correlation and complex analysis. SEA provides system analysis that uses other error/fault data sources in addition to the traditional binary error log. SEA provides background automatic analysis by monitoring the active error sources and processing events as they occur. The events are checked against the analysis rules. If one or more of the events meets the conditions specified in the rules, the analysis engine uses the relevant event data to create a problem report containing a description of the problem and any corrective actions required. Once the problem report is created, it is distributed in accordance with the customer's notification preferences. *** CCAT *** Computer Crash Analysis Tool (CCAT) helps service engineers and system managers analyze operating system failures for OpenVMS, and for Tru64 UNIX versions up through v5.1A. CCAT collects data that describes system crashes and matches that data against a set of operating system specific rules. This comparison determines if the footprint of the collected crash data matches any stored footprints for which a solution or corrective action is known. This capability significantly reduces customer downtime because it shortens the time required to analyze system crashes and eliminates the need to go to the customer site. CCAT provides a customizable local analysis rule library that reduces the volume of knowledge stored on customer systems by installing only the rules required for the customer's current operating system version. The architecture supports the implementation of CCAT solely on the customer's system, eliminating the need for a remote connection to a service provider host system in order to apply CCAT rules against a crash footprint. *** ELMC and Enterprise Support **** The Event Log Monitoring Collector (ELMC), formerly known as WCCProxy, is included with WEBES in some cases and downloaded separately in others. The platform-specific functionality to interface with the operating system and with certain other service tools is contained in the ELMC. It provides error condition detection on the managed endpoint system on which it is installed. It communicates these events to WEBES, which can be running either on the same system as the ELMC system, or another system on the same TCP/IP network. Different ELMC packages exist for the same ELMC version, depending on the operating system and hardware platform. The separate nature of ELMC allows users to install ELMC without WEBES on all managed endpoint systems, and install the larger WEBES on one server to which all events from all ELMC systems are delivered. The central WEBES server analyzes and delivers notifications for problems discovered on any of the ELMC managed systems. This configuration is known as Enterprise Support. Older versions of WEBES before version 5.1 supported only Single System Management, with optional monitoring (but no notification) of WEBES activity on other systems. =========================================================================== Copyright Copyright 1999 - 2008 Hewlett-Packard Development Company, L.P. Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft, Windows NT, and Windows are U.S. registered trademarks of Microsoft Corporation. UNIX(R) is a registered trademark of The Open Group. Intel is a trademark of Intel Corporation in the U.S. and other countries. Java is a U.S. trademark of Sun Microsystems, Inc. Hewlett-Packard service tool software, including associated documentation, is the property of and contains confidential technology of Hewlett-Packard Company or its affiliates. Service customer is hereby licensed to use the software only for activities directly relating to the delivery of, and only during the term of, the applicable services delivered by Hewlett-Packard or its authorized service provider. Customer may not modify or reverse engineer, remove or transfer the software or make the software or any resultant diagnosis or system management data available to other parties without Hewlett-Packard's or its authorized service provider's consent. Upon termination of the services, customer will, at Hewlett-Packard's or its service provider's option, destroy or return the software and associated documentation in its possession.