Jump to content United States-English
HP.com Home Products and Services Support and Drivers Solutions How to Buy
» Contact HP
HP.com home

OSEM

Open Service Event Manager
» 

Analysis Services Tools

Service Tools

» WEBES
» DECevent
» CADC
» OSEM
  » ISEE
  » RCM

Support For

» Home and Home Office
» Small and Medium Business

IT Professionals

» Enterprise Products
» Non Stop Enterprise Products
Promotion example
 
Content starts here

Open Service Event Manager (OSEM)

Most system components have the capability of sending hundreds of state events during normal operation. OSEM is designed to filter these component events and only notify customers and/or HP Services when action needs to be taken to resolve or prevent an outage.

The customer systems are set up to forward Simple Management Network Protocal (SNMP) traps to a OSEM host. The host will analyze the trap for any important service information. OSEM may gather more information from the managed system to further diagnose the problem. This service information then can be sent to a local email account or back to Hewlett-Packard using Instant Support Enterprise Edition (ISEE).  A service notification, in the form of a special SNMP trap, is also generated so that enterprise management applications can receive them. In the case of HP System Insight Manager (HP SIM), it automatically recognizes these traps by default and displays them in its event list as service notifications along with recommended service actions.

New Release of OSEM

Business woman

OSEM v 1.4.6 includes the following enhanced features:
  • IM Agents v8.1 support
  • MSA2000 series support
  • HP DCX Director Switch support
  • Support for Modular Cooling System G2
  • HP SC08e HBA (LSI) SAS 8 external ports for MSA 2xxx
  • Updated Service Media Library links
  • Enhanced hard drive service events to prevent noise events when a user removes a hard disk drive
  • Updated analysis rules for the following servers
    • DL785 G5
    • BL2x220c G5
    • BL260c G5
    • BL465c G5
    • DL585 G5

Following are the primary functions of OSEM:

    • Receive events (SNMP traps) from problem-detection software, such as Insight Management (IM) agents.
    • Filter the events to identify problems that require service.
    • Create problem reports to describe service actions.
    • Forward the problem reports to email or HP via ISEE.
    • Send service notifications in the form of SNMP traps so that management applications, such as HP SIM, can receive them.

»Back to the top...

 
 

Printable version
Privacy statement Using this site means you accept its terms Feedback
© 2006 Hewlett-Packard Development Company, L.P.