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Better Technology, Better Performance and Better Support
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For more information on purchasing RHEL from HP, select your preferred method of purchasing below:
ProLiant Servers
Buy RHEL from HP with a ProLiant Server:
» BladeSystem Server
» DL Server
» ML Server
» Buy RHEL as an option after a purchase of a ProLiant Server
Integrity Servers
Buy RHEL from HP with an Integrity Server:
» BladeSystem Servers
» Integrity Servers
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Services and Support on Red Hat Enterprise Linux
HP Services professionals focus on your specific needs, relying on our industry-standard technical expertise as well as our global capabilities to deliver the level of adaptability you require. Our close partnership with Red Hat and application providers bring innovative, industry-leading solutions to resolve your ever-changing IT challenges. HP's flexible Support Services, worldwide network of service partnerships, management tools, and education services give you more choices for designing and deploying a solution that addresses your unique needs.
Software Technical Support services
HP software support services help you improve the performance and availability of Red Hat Enterprise Linux software. Convenient HP Care Pack Services packages give your IT team direct access to experienced HP Response Center engineers, for reliable advice on issues such as software features and use, problem diagnosis and resolution, and software-defect identification.
Features include:
- Telephone problem diagnosis and support
- Speedy access to technical resources
- Software operational support
- Installation advisory support
- Remote access for problem investigation
- Problem isolation
- Problem analysis and resolution
- Escalation management
- Three levels of engineering support
- Third level engineering support from Red Hat, if required
- 9x5 or 24x7 coverage window
- Maximum 2-hour response
- Electronic software information
Integrated hardware and software support services
HP Support Plus 24 delivers comprehensive, multi-vendor hardware and software services for Red Hat Linux environments. Working with your IT team, HP Services engineers deliver four-hour response onsite hardware support and over-the-phone software support 24x7x365. Established escalation procedures enlist specialized expertise from HP and selected third-party hardware and software vendors.
For more information, visit the Red Hat Enterprise Linux Services section of Operating System Services.
HP Renewal Process
Customers who have purchased Linux subscriptions and support directly from HP, will automatically be notified 90-120 days prior to contract expiration to renew their services. Once the services have been renewed, the customer will be sent renewed entitlements to their RHEL subscriptions, a letter confirming support has been renewed, and instructions for obtaining support.
Customers who have purchased Linux subscriptions and support via a channel partner should be approached by their channel partner to renew Linux subscriptions and support. However, if a customer would like to renew directly with HP they have the option on renewing online or by contacting HP directly:
» Online HP RHEL Renewal
» United States
» Outside of USA
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| 445217-B21 |
RHEL 4 |
ES or 1-2 Socket |
N/A |
Yes |
Red Hat Enterprise Linux 4 Media Kit; This media kit is only for Red Hat Enterprise Linux (RHEL ES) or Red Hat Enterprise Linux 1-2 Sockets |
Supported servers |
| 452561-B21 |
RHEL5 |
ALL |
N/A |
Yes |
Red Hat Enterprise Linux 5 Media Kit; This media kit covers both Red Hat Enterprise Linux (RHEL 1-2 Sockets and Red Hat Enterprise Server Advanced Platform (RHELAP) |
Supported servers |
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| 445215-B21 |
Red Hat Enterprise Server Advanced Platform (RHELAP)* |
Unlimited |
No |
1 Year |
RHEL Unlimited Sockets Standard(9x5 unlimited telephone support); No Media; 1 year Subscription to the Red Hat NetWork; Not Pre-installed on the server |
Yes - 1-Year 9x5 STS Included |
Supported servers |
| 445216-B21 |
Red Hat Enterprise Server Advanced Platform (RHELAP)* |
Unlimited |
No |
3 Year |
RHEL Unlimited Sockets Standard(9x5 unlimited telephone support); No Media; 3 year Subscription to the Red Hat NetWork; Not Pre-installed on the server |
Yes - 3 Year 9x5 STS Included |
Supported servers |
| 445213-B21 |
Red Hat Enterprise Server Advanced Platform (RHELAP)* |
Unlimited |
No |
1 Year |
RHEL Unlimited Sockets Premium(24x7 unlimited telephone support); No Media; 1 year Subscription to the Red Hat NetWork; Not Pre-installed on the server |
Yes - 1 -Year 24x7 STS Included |
Supported servers |
| 445214-B21 |
Red Hat Enterprise Server Advanced Platform (RHELAP)* |
Unlimited |
No |
3 Year |
RHEL Unlimited Sockets Premium(24x7 unlimited telephone support); No Media; 3 year Subscription to the Red Hat NetWork; Not Pre-installed on the server |
Yes - 3 -Year 24x7 STS Included |
Supported servers |
| 445209-B21 |
Red Hat Enterprise (RHEL)* |
1-2 |
No |
1 Year |
RHEL 1-2 Sockets Standard(9x5 unlimited telephone support); No Media; 1 year Subscription to the Red Hat NetWork; Not Pre-installed on the server |
Yes - 1-Year 9x5 STS Included |
Supported servers |
| 445210-B21 |
Red Hat Enterprise (RHEL)* |
1-2 |
No |
3 Year |
RHEL 1-2 Sockets Standard; No Media; 3 Year Subscription only access the Red Hat Network; Not Pre-installed on the server |
Yes - 3-Year 9x5 STS Included |
Supported servers |
| 445211-B21 |
Red Hat Enterprise (RHEL)* |
1-2 |
No |
1 Year |
RHEL 1-2 Sockets; Premium(24x7 unlimited telephone support); No Media; 1 year Subscription to the Red Hat NetWork; Not Pre-installed |
Yes - 1-Year 24x7 STS Included |
Supported servers |
| 445212-B21 |
Red Hat Enterprise (RHEL)* |
1-2 |
No |
3 Year |
RHEL 1-2 Sockets; Premium(24x7 unlimited telephone support); No Media; 3 year Subscription to the Red Hat NetWork; Not Pre-installed |
Yes - 3 -Year 24x7 STS Included |
Supported servers |
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| 393328-B21 |
Red Hat Enterprise Server Advanced Platform (RHELAP)* |
Unlimited |
No |
1 Year |
RHEL Advanced Platform;Unlimited Sockets ;Standard; No Media; 1 year Subscription to the Red Hat NetWork; Does not include HP STS; must purchased separately; Not Pre-installed on the server |
No, must be purchased separately; www.hp.com/go/linuxservices |
Supported servers |
| 393329-B21 |
Red Hat Enterprise Server Advanced Platform (RHELAP)* |
Unlimited |
No |
3 Year |
RHEL Advanced Platform;Unlimited Sockets; Standard; No Media; 3 year Subscription to the Red Hat NetWork; Does not include HP STS; must purchased separately; Not Pre-installed on the server |
No, must be purchased separately; www.hp.com/go/linuxservices |
Supported servers |
| 393330-B21 |
Red Hat Enterprise Server Advanced Platform (RHELAP)* |
Unlimited |
No |
1 Year |
RHEL Advanced Platform;Unlimited Sockets; Premium; No Media; 1 year Subscription to the Red Hat NetWork; Does not include HP STS; must purchased separately; Not Pre-installed on the server |
No, must be purchased separately; www.hp.com/go/linuxservices |
Supported servers |
| 393331-B21 |
Red Hat Enterprise Server Advanced Platform (RHELAP)* |
Unlimited |
No |
3 Year |
RHEL Advanced Platform;Unlimited Sockets; Premium; No Media; 3 year Subscription to the Red Hat NetWork; Does not include HP STS; must purchased separately; Not Pre-installed on the server |
No, must be purchased separately; www.hp.com/go/linuxservices |
Supported servers |
| 393332-B21 |
Red Hat Enterprise (RHEL)* |
1-2 |
No |
1 Year |
RHEL 1-2 Sockets;Standard; No Media; 1 year Subscription to the Red Hat NetWork; Does not include HP STS; must purchased separately; Not Pre-installed on the server |
No, must be purchased separately; www.hp.com/go/linuxservices |
Supported servers |
| 393333-B21 |
Red Hat Enterprise (RHEL)* |
1-2 |
No |
3 Year |
RHEL 1-2 Sockets;Standard; No Media; 3 year Subscription to the Red Hat NetWork; Does not include HP STS; must purchased separately; Not Pre-installed on the server |
No, must be purchased separately; www.hp.com/go/linuxservices |
Supported servers |
| 445932-B21 |
Red Hat Enterprise (RHEL)* |
1-2 |
No |
1 Year |
RHEL 1-2 Sockets;Premium; No Media; 1 year Subscription to the Red Hat NetWork; Does not include HP STS; must purchased separately; Not Pre-installed on the server |
No, must be purchased separately; www.hp.com/go/linuxservices |
Supported servers |
| 445933-B21 |
Red Hat Enterprise (RHEL)* |
1-2 |
No |
3 Year |
RHEL 1-2 Sockets;Premium; No Media; 3 year Subscription to the Red Hat NetWork; Does not include HP STS; must purchased separately; Not Pre-installed on the server |
No, must be purchased separately; www.hp.com/go/linuxservices |
Supported servers |
Customers requiring HP Incident based support, please contact your HP Sales Representative
* Customers may download any supported version by HP and Red Hat via the Red Hat Network. Check the HP support matrix for the latest support information.
** Unlimited Socket - formerly RHEL AS product
** 1-2 Socket formerly RHEL ES |
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| BA823A |
Includes OS software update subscription/entitlement and HP phone-in support. Product BA822A must be ordered for media kit otherwise OS will need to be downloaded from Red Hat Network. |
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195 |
1-2 socket 1 y 9x5 OS License and HP Support |
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124 |
1-2 socket 1 y 7x24 OS License and HP Support |
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395 |
1-2 socket 3 y 7x24 OS License and HP Support |
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324 |
1-2 socket 3 y 7x24 OS License and HP Support |
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| BA824A |
Includes OS software update subscription/entitlement and HP phone-in support. Product BA822A must be ordered for media kit otherwise OS will need to be downloaded from Red Hat Network. |
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195 |
1 y 9x5 OS License and HP Support |
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124 |
1 y 7x24 OS License and HP Support |
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395 |
3 y 9x5 OS License and HP Support |
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324 |
3 y 7x24 OS License and HP Support |
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| BA822A |
Includes media kit. If this media product is NOT ordered, customer must download Red Hat OS directly from Red Hat. |
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0D1 |
OS Preload on server disc (along with Media kit) |
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AJR |
Media Kit only |
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501 |
RHEL 5 Update 1 |
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462 |
RHEL 4 Update 6 for servers with 2 socket |
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46L |
RHEL 4 Update 6 for servers with > than 2 sockets |
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View our flash demo and learn:
- Why buy your RHEL subscription from HP
- What the customer receives once they buy from HP
- How do customers register at the Red Hat Network
- What is HP's Subscription Renewal process
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Printable version
